Our Refund & Return Policy

Welcome to Hashim Mart. Customer satisfaction is our priority, and we strive to provide premium quality dry fruits, nuts, chocolates, and confectionery items. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

Customers may request a return within 7 days of receiving their order.

To qualify for a return:

• The product must be unused and in its original condition.
• The item must be returned in its original packaging.
• The return request must be initiated within 7 days of delivery.
• Products damaged due to misuse, improper storage, or handling by the customer will not be eligible for return.

Return Address

Customers may return their shipment to the following address:

Hashim Dry Fruit
Shop # 4 Near City Police Station
Liaquat Bazar, Quetta 87300, Pakistan

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• The refund will be processed within 5–7 business days.
• Refunds will be issued through the original payment method whenever possible.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used food items
• Products without original packaging
• Items returned after 7 days of delivery
• Customized or special-order products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately with your order details and product images so we can resolve the issue promptly.

Shipping Costs

• Customers are responsible for return shipping charges unless the wrong or damaged item was sent by Hashim Mart.
• Original shipping charges are non-refundable.

Contact Us

For any questions regarding returns or refunds, please contact us through our website: https://hashimmart.com/